Platform support
Open a support request
For account access, platform behavior, simulated orders, data connections and billing.
Support
Get the right problem to the right place
Candle Wars support handles this platform, your access, connections and billing. A prop firm remains responsible for its own rules, account decisions and payouts.
Billing
Plans, invoices and cancellation
Signed-in subscribers can open the billing portal from Settings → Overview → Access in the terminal.
Open plans & billing →Your prop firm
Their rules stay with them
Contact your firm for evaluation rules, balances, payouts, credentials or decisions made outside Candle Wars.
Read the platform boundary →